Refund Policy

1. Refund eligibility

One-time credit purchases: One-time credit packs are non-refundable, whether credits have been used or remain unused. We do not accept refund requests for a change of mind, selecting the wrong pack or leaving credits unused. Please check the free preview before purchasing.

Timeframe and credit type: Refund requests for subscriptions must be submitted within 3 days of purchase and apply only to subscription plans. Subscriptions are not currently offered. This rule does not give one-time credit purchases a 3-day refund window.

Payment issues and legal rights: Contact us about duplicate or unauthorized charges, payments for which credits have not arrived, or technical faults on our side that prevent delivery of a paid download. Resolving these issues is separate from a change-of-mind refund. Nothing in this policy limits any refund, withdrawal or other consumer rights required by applicable law; those requirements take precedence.

2. How to request a refund

Contact support: If eligible, email support@free-bgremover.com with “Refund request + order number” as the suggested subject.

Include your details: Provide your account email, order reference, purchase date, amount and reason for the request. Attach relevant screenshots if there was a payment or download error. Never send passwords, full card numbers or other sensitive payment information.

Meet the deadline: Submit subscription refund requests within 3 days of purchase. Submission does not guarantee approval. We will check the timing and plan type.

Please note: We do not accept refund requests for one-time credit purchases under the subscription refund rules. Contact support as described above for payment issues or refunds required by law.

3. Refund review and processing

We will review your order, credit usage and relevant delivery records. We aim to reply within 3 business days and will email you the outcome. If we need more information, we will explain what to provide.

If approved, your refund will be sent through Creem to the original payment method. The payment provider and your bank determine when it arrives. Credits and entitlements covered by the refund will be withdrawn from the relevant order; credits purchased in other orders are unaffected.

Processing fee: Where permitted by applicable law, an approved refund may have a processing fee deducted of up to 6% of the original payment amount. We will disclose the actual fee and refund amount before processing. One-time credit purchases remain non-refundable.

For a failed download or an incorrect credit deduction, we will first try to restore the download or return the affected credits. A credit adjustment is different from a payment refund, and we will explain the proposed resolution by email.

4. Policy updates

We may revise this policy to reflect service changes or applicable law and will show the latest date on this page. Please check the current version before buying. Changes will not retroactively reduce the rights you had when you purchased.

For questions about refund eligibility, applicable processing fees or an order, email support@free-bgremover.com.